There has been a surge of all sorts of apps and websites to cater to the needs of the hotel industry and the Consumers. According to a recent survey it has been found that most of the customers today prefer free WiFi rather than free breakfast. It shows how important technology is for Millenials. Customers look for a seamless hotel experience. Right from selecting the hotel, a room one intends to book and to check out, customers look for a smooth, hassle-free affair. Hotels have a lot of content related to rooms, facilities, menu, offers, events, etc.
With Cloud-based technology, VirtuBox provides with Mobile app and kiosk. One can have a virtual experience of room one intends to book. VirtuBox's app is easy to build and can be built by anyone with a minimum knowledge of using Facebook. In essence, we deliver a complete digital experience to all stakeholders, because, we believe that the future of the Digital Experience Platform is a creative intersection between Design, Personalization and Seamlessly Integrated Technology.
Visitors/guests find it difficult to locate services, facilities within the hotels' campus. By implementing the Digital Experience Platform, users can be presented with a fully interactive overview of the entire hotel with a clear indication of "you are here." This interface can allow the user to choose what they are looking for, whether it is a specific room, facilities like spa, pool, gym, restrooms, restaurant, banquet hall, conference halls or anything else. The platform can then display the quickest route to that service.
Help - Call to Action
For an old aged visitor, it is always difficult to navigate and look for help or in case of an emergency when we need help. With the “Call to Action button” in the Digital Experience Platform, the user may inform and call the help at the platform location. We can even call for medical assistance using the “Call to Action button”.
Communicating all the information which hotel wants users to know through physical or non-interactive digital kiosk is not easy. By implementing the Digital Experience Platform, a hotel can present all up-to-date information round the clock without technical hassles through CMS to users. Such information could be –
Virtual Exploration of Hotel
Detailed and interesting facts/ information about hotel facilities, history, etc
Safety tips, rules, and regulation, FAQs
Other group hotels and their details
Services like a food court, parking, recreation, conference halls, shopping arcade, etc
Emergency Contacts, etc.
Lost and Found
To report lost or found the user can type into the platform what is missing or found and it will let you know (depending on interface) what steps to take in order to promptly retrieve/submit it. This system is a huge benefit for a traveler and can be a lifesaver depending upon the value and necessity of the misplaced item.
Nearby place info
Many of outside visitors may not have knowledge of the area around the venue. Digital Experience Platform can be used to provides information about the local city, tourist attractions, shopping areas, entertainment, travel option, timing, etc. This is a great way to provide visitors an opportunity to get a taste of the city's best and they are more likely to come back. This improves the visitor experience while visiting Hostels.
Local Experts Directory
A small directory for connectivity with the local experts i.e. tour guides, travel agencies, Cab Service Providers, etc. for ease of traveling will be very useful for travelers.
Guests tend to engage with a platform for exploration and to use various services/information over there. Therefore, this is also a great way to incorporate customer surveys and get real public feedback about the facility and identify needs as compared to standalone feedback kiosks. Having satisfied customers is arguably the best ROI you could ask for.
Security is the top priority for hotel authorities. One way to improve security in a hotel is to enhance every means of mass communication to visitors to aid in urgent situations, and the Digital Experience Platform is a very effective tool for doing just that.
Let users register through touch screen kiosks and integrate with exiting solutions to avoid the queue during check-in and check-out etc.
Promotion & Ads
The average person is using touchscreen technology more and more each year, and we are trained as a society to pay attention to something when presented on a screen. As a result, Digital Experience Platforms are an ideal vehicle for advertisers to effectively get a message out to the public and generate revenue as users tend to engage with a platform for exploration and to use various services/information over there.
We can use the platform for the following ways for advertisement and health promotions:
For listing all the various facilities present inside the premise, their information, and navigation to that store
For ongoing offers, promotions, packages
Showcasing tour packages, travel insurance, clubs membership, etc
We can implement the ads in the form of smaller ads or reminders that accompany other select content or as large visual splash screens and screen savers in the form of images or videos when it is not being used.
Hotels organize events, cruises, visits to amusement parks, etc. Some of the heritage hotels have museums attached. In these cases, we can provide details of the events and people can view the timings, attractions, packages, etc.
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